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WELCOME TO
PATIENT CARE

Thank you for choosing Madadd for your healthcare Service. We’re committed to provide One stop solution for all kinds of healthcare & related services. Exclusively for our patients, the services provided by Madad are a one stop solution for the entire problem of “accessibility” of health services at the right time through the most efficient and professional technology and human resources.

Madadd Patient Care is designed to provide quality services for our patient. Review our sections for further information & guideline We Look forward to serving you.

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PatientGuideline

New Patient

Madadd encourages you to take charge of your health information for providing quality care. We gather information about the patient through ‘Patient Registration Form’ before availing any service for the first time.

Patient Registration helps the healthcare Managers (Doctors, Madadgar & HCM) to keep track of your past & present health condition to treat you well. The forms includes Contact information, Medical history and Family medical history & contact information.

Existing Patient

At your first visit, you must have to register yourself as a patient, so you don’t need to worry about your second request as our healthcare Manager keeps track of all your contact & medical information.

You can reach us through the Appointment form or call us at +92 21 35883508/ +92 3145122333. Soon our healthcare manager will contact you and look after your health.

Madadd Capabilities

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Personalized

With Homecare, you are not one among many patients as in a hospital, you are the only patient. This personalized approach helps in building a trusting relationship between patients and Madadd and ensures a collaborative effort to recovery.

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Goals

With goals set against short term, intermediate and long term duration, Homecare measures results objectively. Care plans can be revised to ensure measurable outcomes that are desired by the patient & their family.

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Loyalty

Our team of specialized nurses and doctors are with you at every step, throughout your journey to provide a sense of safety, comfort and convenience to you & your loved ones

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Attention

Being at home ensures you get undivided attention of the care provider. This helps in better understanding of patient and family expectations which helps care providers anticipate any impending problems, much faster than in a hospital setting.

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Rapid Recovery

With support from their family and the comfort of home, patients inherently recover faster.

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Nurture

Our focus is to nurture lasting and meaningful relationships between patients, their families and our healthcare team.

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Safety

Homecare significantly reduces health hazards like hospital induced infections and stressors, as well as the slim yet possible chance of medical errors

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Caring

Madadd provides the 7/24 the quality care to our valued patients who need skilled & reliable handling

PATIENTS RIGHTS


Access to Care

Individuals shall be accorded impartial access to treatment or accommodations or transportation that are available or medically indicated, regardless of race, creed, sex, national origin, or sources of payment for care.


Respect and Dignity

The patient has the right to considerate, respectful care at all times and under all circumstances, with recognition of his personal dignity.


Privacy and Confidentiality

The patient has the right, within the law, to personal and informational privacy, as manifested by the following rights.

    • To refuse to talk with or see anyone not officially connected with the Madadd including visitors, or persons officially connected with the Madadd but not directly involved in his care.

    • To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatments.

    • To be interviewed and examined in surroundings designed to assure reasonable visual and auditory privacy. This includes the right to have a person of one’s own sex present during certain parts of a physical examination, treatment, or procedure performed by a health professional of the opposite sex and the right not to remain disrobed any longer than is required for accomplishing the medical purpose for which the patient was asked to disrobe.

    • To expect that any discussion or consultation involving his case will be conducted discreetly and that individuals not directly involved in his care will not be present without his permission.

    • To have his medical record read only by individuals directly involved in his treatment or in the monitoring of its quality. Other individuals can only read his medical record on his written authorization or that of his legally authorized representative.

    • To expect all communications and other records pertaining to his care, including the source of payment for treatment, to be treated as confidential.

    • To be placed in protective privacy when considered necessary for personal safety.


Personal Safety

The patient has the right to expect reasonable safety insofar as the Organisational practices and environment are concerned.


Identity

The patient has the right to know the identity and professional status of individuals providing service to him and to know which physician or another practitioner is primarily responsible for his care. This includes the patient’s right to know of the existence of any professional relationship among individuals who are treating him, as well as the relationship to any other health care or educational institutions involved in his care. Participation by patients in clinical training programs or in the gathering of data for research purposes should be voluntary


Information

The patient has the right to obtain, from the Healthcare manager responsible for coordinating his care, complete and current information concerning his diagnosis (to the degree known), treatment, and any known prognosis. This information should be communicated in terms the patient can reasonably be expected to understand. When it is not medically advisable to give such information to the patient, the information should be made available to a legally authorized individual.


Consent

The patient has the right to reasonable information and participation in decisions involving his health care. To the degree possible, this should be based on a clear, concise explanation of his condition and of all proposed technical procedures, including the possibilities of any risk of mortality or serious side effects, problems related to recuperation, and probability of success. The patient should not be subjected to any procedure without his voluntary, competent, and understanding consent or the consent of his legally authorized representative. Where medically significant alternatives for care treatment exist, the patient shall be so informed.

    • The patient has the right to know who is responsible for authorizing and performing the procedures or treatment.

    • The patient shall be informed if the Madadd panel hospital proposes to engage in or perform human experimentation or other research/educational projects affecting his care or treatment; the patient has the right to refuse to participate in any such activity.


Consultation

The patient, at his own request and expense, has the right to consult with a specialist.


Refusal of Treatment

The patient may refuse treatment to the extent permitted by law. When refusal of treatment by the patient or his legally authorized representative prevents the provision of appropriate care in accordance with professional standards, the relationship with the patient may be terminated upon reasonable notice.


Service Charges

Regardless of the source of payment for his care, the patient has the right to request and receive an itemized and detailed explanation of his total bill for services. The patient has the right to timely notice prior to termination of his eligibility for reimbursement by any third-party payer for the cost of his care.


Pain Management

The patient’s right to pain management will be respected and supported. As a patient, you can expect:

    • Information about pain and pain relief measures.

    • A concerned staff committed to pain prevention.

    • Health professionals who respond quickly to reports of pain.

    • State-of-the-art pain management.

Patient Responsibilities


Provision of Information

A patient has the responsibility to provide, to the best of his knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his health. He has the responsibility to report unexpected changes in his condition to the responsible Healthcare manager. A patient is responsible for reporting whether he clearly comprehends a contemplated course of action and what is expected of him.


Compliance Instructions

A patient is responsible for following the treatment plan recommended by the practitioner primarily responsible for his care. This may include following the instructions of Madadgar nurses and allied healthcare Managers as they carry out the coordinated plan of care, implementing the responsible practitioner’s orders. The patient is responsible for keeping appointments and, when he is unable to do so for any reason, for notifying the responsible healthcare Managers ( Madadd Dost or Madadgar)


Refusal of Treatment

The patient is responsible for his actions if he refuses treatment or does not follow the healthcare Manager’s instructions.


Service Charges

The patient is responsible for assuring that the financial obligations of his health care are fulfilled as promptly as possible.


Terms & Conditions

The patient is responsible for following the terms & conditions affecting patient care and conduct.
By accepting these Terms and Conditions, I warrant that I have completed 18 years of age as on date of this agreement and that I have fully read and understood the Terms and Conditions as set forth in this agreement, without any impairment in judgment resulting from (but not limited to) mental illness, mental handicap, intoxication, medication, or any other health or other problem that could impair judgment. I acknowledge that Sultan Madadd Pvt. Ltd., C-31/C, South Park Avenue DHA Phase – II (Ext) Karachi Pakistan is the owner/ proprietor of the domain name and website, madadd.pk (from now on referred to as, "the website" or "Madadd" or "the site").I also absolve professionals engaged by Sultan Madadd Pvt.Ltd. (Home of Healthcare Services),who offer services through the website from any responsibility or liability whatsoever, for any medical, legal or financial events or outcomes related to services attained by me through the use of medical second opinion (also referred at Madadd as ''online doctor consultation'' or ''online doctor consult'' or "medical consultations" or "medical consults" or "health queries" or "queries" or "video consultations" or "video consults" or "phone consults" or "phone queries" or "phone consultations" or "video queries" or "direct query to a doctor" or "follow-up query" or "free query" or "paid query" or "common query" or "consultation" or "appointment" and all other services offered by Sultan Madadd Pvt Ltd). I also understand and use the website accepting that it is being provided on an as is basis.
Our target audience are:
• Worried and anxious people who are looking for quick medical clarification.
• People who see a medical second opinion based on existing reports and detailed medical history.
• Expats & travelers who are looking for a quick connect with doctors without disrupting their schedule.
In specific locations, we also help users looking to book a medical test or scans in their locality.
The website is not intended to be used to: • Treat a medical emergency or medical condition, • Advise or resolve legal, medical or financial issues outside the scope of what has been agreed or provided. For any medical emergency, I shall immediately contact the emergency number in my country. Information or advice provided on the Site by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between me and any professional or person providing information or advice through the site. The site is not intended to diagnose a medical condition. I understand and agree that Madadd does not regularly review the posts on the Site (excluding, however, Madadd's right to access accounts to ensure that the system is working and/or in the case of any technical dysfunction) and the views expressed therein those of the posters or any content or any answer do not necessarily reflect those of Madadd its owners, managers, directors, doctors, moderators, employees, agents, partners, advertisers or affiliates. Madadd assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the posts. All advice and/or information obtained directly or indirectly from the Site are provided at my own risk. For all consultations including medical consultations in particular, before acting on any of the advice offered in/through the site, I should confirm that such action is applicable and suitable to me, by referring to my own medical practitioner or by obtaining a second and third opinion of other medical practitioners. The limitations associated with consultations or other services exclusive of physical examination, in-person legal advice or onsite and extensive investigations are hereby accepted and agreed to by me. I further absolve from all liability, Madadd and its owners, managers, directors, doctors, moderators, employees, agents, partners, advertisers and/ or affiliates from any legal responsibility for any incorrect or misleading information provided by any person professional or contained within the Site.


Pain Management

The patient is responsible for notifying the staff about their needs regarding pain and/or the effectiveness of pain control. As a patient, we expect that you will:

    • Ask your healthcare Managers (Doctor or nurse) what to expect regarding pain and pain management.

    • Discuss pain relief options with your healthcare Managers (doctor or nurse).

    • Work with your healthcare Managers (doctor and nurse) to develop a pain management plan.

    • Ask for pain relief when pain first begins.

    • Help the healthcare Managers (doctor and nurse) measure your pain.

    • Tell the healthcare Managers (doctor or nurse) if your pain is not relieved.

Appointment Tracker & Confidentiality


Appointment Tracking

• After requesting any service, we register the patient to our secure database, which helps to keep track the patient’s Medical & Service History

• Madadd Maintain complete record of our patient past medical history

• Patient Family & contact person history

• We keep track of our patient’s services from their initial step to financial aspect.

Patient Information Confidentiality

Before submitting patient registration form, we assure the patient to sign our confidentiality agreement as below

CONFIDENTIALITY AGREEMENT

Both the parties have legal and ethical responsibility to safeguard the privacy of its patients and their families and to protect the confidentiality of protected health information and all other types of confidential information. All persons, including MADADD staff(healthcare Managers ), who come into contact with, or have access to, confidential information have a responsibility to maintain the privacy, confidentiality and security of that information.

FINANCIAL TRANSPARENCY & COLLECTION POLICY


Collection policy

We will provide you with reasonable time to pay us for services. We expect payment before or during the service, and Healthcare Managers may work with you to make sure accounts are up to date and paid in full. Once you avail the service from madadd, you’ll receive an email for your payment & service information, Also our system generated invoice will be sent to your Email address for a more secure & reliable way. Our healthcare Managers will communicate with you and guide you the payment procedure.

Mode of Payments

    • Cash
    • Bank Transfer
    • Easy Paisa
    • Any other Mode

Refund Policy

Madadd will not, under any circumstances, issue cash refunds or credits for early contract cancellation or refund payment for any consultation, once charged. If I have a question about charges made to my account, I shall contact on contact@madadd.pk immediately. Even if the charges were made in error, Madadd still has the sole discretion to credit the account or credit card account for the appropriate or corresponding amount. Madadd has a zero-tolerance policy for chargebacks. My dispute of a credit card payment that is found to be valid is subject to a fine, suspension and account termination subject to Madadd's discretion. Any chargeback fees, past due fees and costs will be sent to collections.

Patient Privacy & Security

Our Secure Healthcare System

Our goal is to capture and retain your attention by providing a consistent premier customer experience and customized best-in-class healthcare solutions. We have built a strong network of partners to address all your needs through one platform. We use a custom-made, secure health IT system to meet all your needs.

How we use your health information

We may use health information about you for your treatment purposes, to obtain payment, or for healthcare operations and other administrative purposes. We may use your information in treatment situations if we need to send or share your medical record information with professionals who are treating you. For example, a doctor treating you for an injury asks another doctor about your overall health condition. We can use and share your health information to bill and receive payment from health plans or other entities. Your information will be used when processing your medical records for completeness and to compare patient data as part of our efforts to continually improve our treatment methods. We may disclose your information to business associates with whom we contract to provide service on your behalf that require the use of your health information. We can use and share your health information to run our practice, improve your care and contact you when necessary. We may contact you or disclose certain parts of your health information to our associates or related foundations for fundraising purposes. You have the right to opt out of receiving such fundraising communications. We may share certain information with a person(s) you identify as a family member, relative, friend or other person that is directly involved in your care or payment for your care, or to your “Lay Caregiver” or appointed Personal Representative if you tell us who these individuals are. If it becomes necessary, we will notify these individuals about your location, general condition or death. We are creating our customzed data bank. In addition, we may need to disclose medical information about you to an entity assisting in disaster relief efforts so that your family can be notified about your condition, status and location. If you have a clear preference for how we share your information, talk to us. Tell us what you want us to do, and we will follow your instructions. If you are not able to tell us your preference, for example if you are unconscious, we may also share your information if we believe it is in your best interest.

What happens if we need to use your medical information?

We will make every effort to obtain your consent each time we need to use or disclose your personal health information. This notice will tell you about the ways we may use and share medical information about you with or without a signed consent. We also describe your rights and certain duties we have regarding the use and disclosure of medical information.

It is our legal duty

Our top priority is to protect the privacy and security of patient’s information. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We are providing this notice so that we can explain our privacy practices. We must follow the duties and privacy practices described in this notice or the current notice in effect.

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